Virtual Assistance

Virtual assistance in medical billing means having remote professionals or services handle your billing tasks for you. These experts work behind the scenes to manage and optimize the revenue cycle for healthcare providers, clinics, and hospitals. They take care of everything from insurance claims to patient billing, ensuring your practice runs smoothly and gets paid on time. Virtual assistants can submit and track claims to ensure timely payments, handle invoices, record payments, verify insurance, get approvals, resolve rejected claims and keep patient records organized and up-to-date. At One O’Seven RCM, our virtual assistants are highly trained professionals who stay updated with the latest industry standards. They use advanced technology to handle tasks traditionally done by in-house staff, ensuring efficiency, accuracy, and compliance. With our virtual assistance, you can focus on patient care while we take care of the billing. It’s like having an expert team on your side, without the need for extra office space or resources

How Virtual Assistance Transforms Workflows

Medical billing is a highly specialized field that requires deep knowledge of complex coding systems, insurance rules, and proper documentation. Hiring a virtual assistant with expertise in medical billing can make a huge difference for your practice. Here’s why virtual assistance is so important:

• In-house billing staff is costly as compared to virtual assistant
• Billing accuracy starts improving because virtual assistants ensure precisely claims submission
• VA’s stays up-to-date with industry regulations and changing policies
• Virtual assistance can result in faster reimbursements
• Reduce administrative burden, due to which doctors and nurses can deliver best patient care with focused mind
• All hour’s availability
• Transparent communication and quicker insurance verification results in patients’ satisfaction

Before treating a patient, we take a few crucial steps to ensure a smooth billing process. First, we gather the patient’s initial information and check their insurance status. Our billing team then contacts the insurance provider to confirm the patient’s benefits and gather accurate details. This includes reviewing the patient’s policy to identify key factors like copays, deductibles, and coinsurance amounts. We also verify if pre-authorization is needed. Once we have all the necessary information, we prepare a document outlining the patient’s financial responsibilities.

The Verification of Benefits is imprtant step in the medical billing process because it ensures accurate patient insurance information, allowing us to estimate patient financial responsibility, increase claims acceptance, improve billing accuracy, and maintain compliance with insurance policies. Below are a few key aspects of VoB’s.

• Faster & Error-free claims

• Cost transparency for patients

• Efficient revenue cycle

• Higher patient satisfaction

• Compliance with industry regulations

• Prior authorization management

• Invoice management

There are numerous challenges faced by healthcare providers when it comes to Virtual Assistance. At One O’Seven RCM, we are offering the mitigation strategy for each challenge to give you the best services. Below are some challenges and their best practices:

• There is a risk of data breaches can be mitigated by access controls, secure platforms and trainings
• Accuracy is highly important. Regular audits could help to catch errors easily
• Using compliance management tools for regulatory compliance
• There is a high chance of inefficiencies if the VA’s software doesn’t integrate well with practice’s EHR. APIs or choosing compatible platform could mitigate this
• Implementation of collaboration tools to overcome the challenge of time zones/language barriers
• The denials should be automatically tracked and resubmit promptly to avoid revenue loss

Strengths of Our Virtual Assistants

At One O’Seven RCM, our Virtual Assistants (VAs) are highly skilled professionals with expertise in technical, communication, and problem-solving areas. They’re here to make your medical billing process smoother and more efficient. Here’s what sets our VAs apart:

• They’re experts at checking patient insurance details to ensure accuracy before appointments.
• Communicate effectively with insurance companies, healthcare providers, and patients to resolve issues quickly.
• Handle patient scheduling and send reminders to reduce no-shows.
• Experienced with major medical billing platforms.
• Understand Electronic Medical Records (EMR) and use them efficiently.
• They stay up-to-date with HIPAA regulations to protect patient privacy and ensure compliance.
• Spot and fix errors in billing and claims with strong analytical skills.
• They’re proactive decision-makers who can resolve billing issues promptly, even without constant supervision.

Virtual Assistance is a complex process. One O’Seven RCM offers efficiency and cost savings for healthcare providers. Our goal is to assist our clients by providing exceptional services. Experience seamless billing and faster reimbursements with One O’Seven RCM!

• Dedicated team

•  All hour services

• Transparency

• Professionalism

• 100% Data security

• Accurate documentation

• Regular updates

• In accordance with HIPAA and Industry standards

• Reduce administrative burden

• Increase cash flow

• Maximize reimbursement

• Innovative and customized solutions