Patient Encounter & Eligibility
Real-time eligibility verification 48 to 72 hours before every appointment. Coverage validation, copay confirmation, prior authorization flags, and benefits documentation posted to your EHR before patient arrives at your practice for the visit appointment.
Medical Coding (CPT/ICD-10)
CPC-certified coders specialty-matched to your practice review every encounter. CPT and ICD-10 codes assigned with modifier-aware logic. NCCI edits applied. Documentation queries sent to providers when notes are missing critical billing details required.
Charge Entry & Claim Scrubbing
Charges entered into your billing system within 24 hours of encounter lock. Payer-specific edits applied automatically. Claim scrubbing catches missing modifiers, wrong place of service, and CCI conflicts before submission to prevent denials.
Denial Management & Appeals
Every denial worked within 48 hours by senior billers. Root cause coded for prevention reporting. Payer-specific appeals letters drafted with supporting documentation. Recovery rates tracked monthly with denial-prevention recommendations delivered alongside reports.
Payment Posting & Reconciliation
Insurance and patient payments posted within 24 hours of receipt. EOB and ERA reconciliation. Adjustments applied per contract rates. Underpayments flagged for appeal. Overpayments tracked for refund processing. Daily reconciliation maintains accuracy continuously
Reporting & Continuous Optimization
Monthly performance reports plus daily dashboard access. Days in AR, denial rate, clean claim rate, collection rate, and payer mix tracked continuously. Quarterly optimization reviews identify revenue opportunities your current process misses every quarter.